About us

Coatbridge CAB is here to offer free, impartial and confidential advice to North Lanarkshire. We deliver support and guidance on a range of topics, giving people the information they need to deal with any situation and improve their lives. Please make an appointment to speak to one of our highly trained advisors.

Every year Coatbridge CAB works with over 4,100 clients and gave advice on 13,699 areas resulting in £2.712 million client financial gain for the people we help. . As a registered charity, we rely on donations and the work of our volunteers to continue to provide these important services.

If you wish to make a donation, please contact Marian Tobin on 01236 421447 or you can support us through Just Giving and if a tax payer also gift aid if you make a donation through Just Giving. 

https://checkout.justgiving.com/c/3799887

You can also support us if you shop online by using Easyfunding.com if you purchase anything such as goods, holidays, car insurance, holiday insurance online. This is at no extra cost to you as various suppliers give a small % to us .

https://join.easyfundraising.org.uk/coatbridgecab/QGFSV5/c2s/FZ9Up2Ac/CE907/facebook/

Please note our services are free and any support given to us is unconnected with the advice and support we give to our local community.

We will treat everyone fairly and with respect, if you do not feel that this is the case, please contact us.

We have 31 staff and volunteer working as advisers and helping behind the scenes. Everyone you meet at Coatbridge Citizens Advice Bureau has had a minimum of six months of training, so they are well-equipped to give you advice on a wide range of problems and issues.

Meet our advisers, or find out more about volunteering with us.

Coatbridge Citizens Advice Bureau

We’ve been open since 1984 and we’re part of the Scottish Citizens Advice network, which has been offering advice and support since 1939. Together we advise over 300,000 people on the best way to sort out their problems every year - that’s 1 in every 14 adults.

We can offer advice, guidance and information in a number of different areas, including benefits, consumer issues, immigration, workplace disputes and much more. See our services section for more information.

Our specialist services

Expert advice - every time

As a member of the Scottish Citizens Advice network, the service we deliver must always meet national standards. This means you’ll receive a professional service, every single time you talk to us.

Our advisers undergo extensive training to make sure you receive the best quality of advice, whatever your issue may be. The Citizens Advice Scotland competency-based Adviser Training Programme is renowned in the voluntary sector and beyond.

Our advisers also have access to the AdviserNet Information System. This valuable resource provides a wealth of information on everything from employment and benefits to housing and debt. Access to this independent, trusted and quality assured information means our advisers can always offer you the most up-to-date advice.

In addition to our training and resources, the quality and training team at Citizens Advice Scotland regularly review the advice we offer, via a bureau audit. This makes sure we continue to meet the high standards required of a Citizens Advice Bureau.

Our charity status

Did you know that only 25% of our income comes from the Local Authority which means that 75% has to come from donations, fundraising and grants we apply for in order to provide a free service to our clients. 

 Every bureau within the Scottish Citizens Advice network is a registered charity, and depends on support from the public to continue to offer advice to improve people’s lives.

As a charity, we are open and transparent about our accounts and governance structure. The minutes of our Annual General Meeting (AGM) are also published online each year.

Our funders

Get advice

There are a number of ways you can get advice from Coatbridge Citizens Advice Bureau. You can call, Email Us or you can make an appointment to come in for a face-to-face appointment.

We aim to respond to messages as soon as possible, but please note that we cannot give individual advice over email.

Making a complaint

If you want to make a complaint about Coatbridge Citizens Advice Bureau contact us directly. You can also read more about our complaints procedure.